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Terms and Conditions

This page outlines our policies which affect you, and issues which you may have questions about. If you have a specific question which is not answered here, please feel free to contact us.

National Inkjets Ltd

Unit 12 North Street Workshops

Stoke Sub Hamdon

Somerset 

TA14 6QR

Company Number: 09683715 - VAT Number: 231301862

 

Delivery within the United Kingdom


Postage is FREE if shipped to addresses in the UK, and shipped from the British Mainland so Royal Mail aim to deliver 92% within two days from posting.
More information on Royal Mail can be found at www.royalmail.com.

98% orders placed before 3.00 pm Mon-Fri are dispatched within 24 - 48 hrs. Almost all of our products are supplied direct from stock.
Occasionally, there are delays within the postal system. Although delays are rare, please allow 15 days (UK) and 30 days (EU) for your order to arrive, particularly during the peak periods around Christmas, New Year and Bank Holidays. Unfortunately, we cannot start tracking parcels until this time has elapsed.
If you do not receive your goods within the time-scales above, please contact us. Over 70% of parcels presumed lost, are often just waiting to be collected from a neighbour or your local mail sorting office, so please check first. Compensation is limited to the cost of the goods ordered and will take the form of a replacement or a refund.

 

Overseas (non UK) customers


We are a UK based company.
All items on our site are priced in British Pounds and you will be billed in British Pounds. This means that the amount you actually pay will vary depending upon the exchange rate at the time your transaction is processed.
Delivery is available to some countries within the EU. Regrettably we do not ship to the USA. For goods shipped to countries other than the UK & Eire we regrettably have to make an extra charge of £7.99 for the order. Goods are shipped by airmail to such countries which although faster than surface mail still means orders will take several days to reach you. Please allow thirty working days for delivery before contacting us.

Losses / Shortages

The customer must inform us within 14 days of any losses / shortages any claims after this time period has elapsed will not be entertained.

 

Guarantee


We are happy to inform you that all of our products are guaranteed for 12 Months from the date of purchase.

Returns

To return goods please log into your account and click on order status, it will give you a option to request a return.

Once this has been done a member of staff will contact you and try to resolve the problem over the telephone, if that is not possible we will ask you to return the cartridge to us, this will be at you the customer's cost. All postage will be refunded if cartridges are faulty. This will be applied as a store credit to your account.

Under the EU Consumer rights directive, consumers in the UK now have 14 days for unwanted goods and 30 days for faulty goods to exercise their right of withdrawal from a distance contract or off premises contract (including internet sales) without the need to justify and at no cost (except supplementary costs).

Please obtain a proof of postage receipt as we are not RESPONSIBLE for losses in transit.

All replacement cartridges will be processed within 24 hrs upon receipt of items.

Cookies

Our site uses cookies to keep track of the items you choose to buy.

Tax


Goods sent to private individuals within the EC will attract VAT at the current UK rate.
Goods sent to companies within the EC can be zero rated if they supply us with their VAT registration number.

 

Price Match

  • Applies to original ink and toner cartridges only
  • Maximum total refund amount of £30
  • Only brand new products that are in stock / sold online in the UK / and have V.A.T. applicable
  • Excludes any product on promotion / have special contract pricing / offered cheaper with volume discount pricing
  • Excludes any products where cookie based personal pricing has been applied
  • Excludes any products where an additional standard delivery charge offsets the order value
  • Excludes products sold on market places such as Amazon, eBay, or Play.com

Money Back Guarantee

We are happy to inform you that all of our products are guaranteed for 12 months.

You are entitled to a full no quibble refund on returns up to a minimum of 14 days for unwanted goods and 30 days for faulty/damaged goods from the date of receipt.

All replacement cartridges will be processed within 24 hrs upon receipt of items.


Store Credits

When a store credit is issued for it to remain valid it must be redeemed within 120 days.

Cancellation

You have the right to cancel your order within 14 working days starting from the day after the day you receive your goods. To do this please follow our customer returns procedure 

If you cancel, you must return the goods to us at your own expense.
We will refund the full value paid less 15% restocking charge for products returned to us with seals intact and in their original packaging after the 14 day time period has elapsed.
This does not affect your statutory rights.

You must ensure that the goods are packaged adequately to protect against damage.

If you fail to return the goods, we can arrange to collect them for you, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

Intellectual Property

TO THE FULLEST EXTENT PERMITTED AT LAW, NATIONALINKJETS.CO.UK IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS WEB SITE OR ITS CONTENTS INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, NATIONALINKJETS.CO.UK DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.ALL BRAND LOGOS ARE THE RESPECTIVE PROPERTY OF THE HOLDERS AND ARE IN NO WAY AFFILIATED TO NATIONALINKJETS.CO.UK, ONLY FOR THE PURPOSE OF RESALE.

In an effort to provide our customers with the most current information, price and availability information is subject to change without notice.

Save in respect of your statutory rights under the Sale of Goods Act 1977 (as amended) and the Unfair Contracts terms Act 1977 and save in respect our guarantee, we shall not be liable to you by reason of any implied warranty, condition or other term, or any duty at common law, or under these terms of our contract with you, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by our negligence) which arise out of or in connection with the supply of the goods or their use by you.